Warranty Policy

Warranties & Returns Policy

Last Updated: March 19, 2020

THIS WARRANTY AND RETURNS POLICY RELATES TO ANY PRODUCTS THAT YOU HAVE PURCHASED FROM LIFT INNOVATIONS (“PRODUCT”) PURSUANT TO THE LIFT INNOVATIONS TERMS OF SERVICE (“TERMS OF SERVICE”), AND IS INCORPORATED BY REFERENCE INTO THAT AGREEMENT. IN THE EVENT OF A CONFLICT BETWEEN THE WARRANTY TERMS OF THIS DOCUMENT AND THE TERMS OF SERVICE, THIS DOCUMENT SHALL PREVAIL TO THE EXTENT OF THE CONFLICT.

ANY CAPITALIZED TERMS NOT DEFINED HEREIN SHALL HAVE THE MEANING SET FORTH IN THE TERMS OF SERVICE.

 

Lifetime Warranty

Our Products come with a Lifetime Warranty from the original date of delivery of the Product to you. Our sole obligation for defective or broken Products is to replace the defective part or Product with a comparable part or Product; how we replace the Product is at our sole discretion. Replaced Products will also be warrantied for life. Please note that this warranty ONLY applies to orders placed on our website at https://lift-innovations.com/, and only to the original purchaser.

 

Shipping Costs

You must obtain authorization from us prior to returning any Products to us under this Warranty by contacting us at info@lift-innovations.com and following the procedure outlined later in this Warranty. If we determine to replace your Product under the Lifetime Warranty, we will pay the costs for ground shipping within the first 60 days from the original date of delivery of the Product to you. After 60 days from the original date of delivery of the Product to you, shipping costs are the responsibility of the customer.

Requesting a Replacement Part

You can only place a request for a replacement part as follows:

  1. Before requesting a replacement part, please contact our Customer Support Team by clicking on the Contact Us link at https://lift-innovations.com. We’re often able to solve the problem quickly via email.
  2. If we’re unable to solve your problem via email, request a replacement part from Lift Innovations Customer Support at info@lift-innovations.com. In order to determine whether you qualify for a replacement part, we will require a minimum of three pictures from different angles clearly displaying the defective part and a picture of the serial number on the product. Do not attempt to mail or hand deliver your product to us.
  3. If our Customer Support Team determines that your Product qualifies for replacement pursuant to the terms of this Warranty Policy, we will send a replacement for the defective part or assembly, free of charge.

 

Warranty Exclusions

You agree to fully read the instructions and guidance we provide and review the Product’s capabilities and constraints before using the Product. Notwithstanding the warranty set forth above, you assume all liability and we have no obligation whatsoever to you or anyone else for any of the following:

  • grinders sold as REJECT or labeled as REJECT will have ALL parts excluded from cosmetic defect warranty
  • use of the Product other than in accordance with our published specifications and/or Documentation;
  • modifications, alterations, adjustments or repairs to the Product made by a third party other than us or a third party we authorize;
  • failure by you or a third party to comply with environmental and storage requirements for the Product specified by us, including, without limitation, temperature or humidity ranges;
  • damage from external causes such as dirt, sand, or water;
  • use of the Product in combination with any third-party devices or products that we have not provided or recommended to you;
  • any damage to property or persons caused by your use of the Product that is not caused by material defect, including damages or injuries caused by your failure to understand the functionalities of the Product and use the Product in accordance with its specifications;
  • leaving the Product in direct sunlight for long periods;
  • attempting to affix anything to the Product;
  • failure to determine the suitability of the Product for your intended use;
  • failing to make sure that any other person who uses the Product also complies with these terms and any other guidance we provide you, whether this guidance is included in writing with the Product or made available on our website;
  • any continued use of the Product after you detect any material defect;
  • failure to adhere to relevant laws and local government rules; and
  • any other improper use of the Product.

 

You agree to read, and abide by any written instructions shipped with your Product and all safety precautions contained therein. If you do not understand any part of any of these instructions or the functionality of Product, you may view the instructional video or contact us at info@lift­innovations.com.

 

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS WARRANTY DOCUMENT, LIFT INNOVATIONS DISCLAIMS ALL OTHER STATUTORY, EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS, OF ANY KIND WHATSOEVER AND EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS, INCLUDING, WITHOUT LIMITATION NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABLE QUALITY OR MERCHANTABILITY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM LIFT INNOVATIONS OR ELSEWHERE, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.

 

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

 

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY LOST DATA OR REVENUE, OR FOR SPECIAL, INDIRECT, EXEMPLARY CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOST SAVINGS, LOST DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, YOUR INABILITY TO USE THE PRODUCT, OR ANY OTHER SIMILAR ECONOMIC OR COMMERCIAL LOSS HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT WE ARE LIABLE UNDER ANT CAUSE OF ACTION, OUR LIABILITY IS LIMITED TO DIRECT DAMAGES ACTUALLY INCURRENED AND SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.

 

The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so to the extent that you reside in such a jurisdiction, the above limitation or exclusion may not apply to you.