<Last updated February 27, 2017>
As soon as we print your shipping label, an automatic notification will be sent to the email address we have on file for you. This will let you know that your order is ready to be shipped and provide you with your tracking number. The link to track your package will activate once it is registered at the post office within 24 hours.
If you can’t find your package, try the options below:
|
Delivery location |
Where to look for your item |
|
A business |
Mailroom, front desk or security |
|
An apartment building |
Security desk or superintendent |
|
Community mailbox |
In your box or we'll leave a key in your box for the parcel compartment. |
|
Large company or institution (e.g. university) |
The mailroom. This is our final point of delivery. You may have a time lapse before the mailroom delivers the item (or notifies you to pick it up). |
|
Safe drop |
A safe location on household premises. Check around the property to locate the item. |
Note: In rare cases, a delivery scan may be entered into the system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery.
If you’ve taken these steps and are still unable to locate your package, please contact info@lift-innovations.com. We will then start the process of filing a claim with the carrier to try to track down your order. This is not an instant process as their response times typically range from 30 to 60 days. We will do our best to locate your package and will assist as best as we can. Solutions will depend on the situation and will be determined on a case by case basis.
You can update your shipping address at any time prior to your order going out the door. All you have to do is email info@lift-innovations.com the subject line “Address Change”. Please have your old address listed for reference, as well as the updated address you would like your order to be shipped to.
We currently ship to the following countries: Australia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, Netherlands, United Kingdom, United States.
If your country is not listed, feel free to email info@lift-innovations.com with your request. We have plans to expand our shipping regions in the future and your feedback will help us determine where to expand next.
Be sure to subscribe to our mailing list lift-innovations.com to be notified if any countries are added into our shipping list!
Shipping to USA and Canada is free. International shipping rates vary depending on your location and items ordered.
Please check your country's import policies to determine if a tax or duty fee applies to you.
We are currently working on a way for our customers to avoid these extra charges but know that they may exist upon delivery.
The grinder comes assembled with one medium sifting disc and one medium mesh screen*. Additional accessories can be purchased here.
*Mesh screen included with four piece grinder only.
Please email info@lift-innovations.com with the subject line ‘Wholesale’ to inquire. Please include the following information:
Business Name:
Business Address:
Website:
Soaking in 99% isopropyl alcohol is the only cleaner we reccomend. The grinder and it's parts are dishwasher safe, except when used with caustic detergents. For full instructions on how to use, clean and assemble your grinder please watch our video here!
